pklak's Privacy Policy —
Your Data Is Our Responsibility

We collect the following categories of information when you create an account and use services on the pklak platform:

1.1 Information You Provide Directly

What you provide to us directly includes:

• Full name and age verification details (our platform is for users aged 21+ only)
• Contact information — email address and mobile number
• Account login credentials (password stored in encrypted form)
• Information related to bKash, Nagad, Rocket, or bank accounts required for financial transactions
• Any information you provide during customer support interactions

1.2 Automatically Collected Information

When you use the pklak platform, some information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device model
• Page view data, session duration, and click patterns
• Information collected through cookies and similar tracking technologies
• Gaming activity logs — bet amounts, game history, and session data

1.3 Transaction Information

To process deposits (minimum ৳500) and withdrawals (minimum ৳800), we store transaction amounts, timestamps, methods, and transaction reference numbers. This information is essential for financial accountability and fraud prevention.

pklak uses collected information only for specific and legitimate purposes. We use your information for the following:

2.1 Service Operation and Improvement

• Ensuring account creation, verification, and management
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer
• Ensuring uninterrupted operation of the gaming platform
• Analyzing data to improve the user experience
• Identifying and resolving technical issues

2.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Implementing responsible gaming policies and age verification
• Protecting account security and preventing unauthorized access
• Maintaining records for dispute resolution

2.3 Communication and Support

• Providing customer service via 24/7 live chat and email
• Sending important account-related notifications
• Sending information about bonuses and promotional offers (with your consent)

pklak strictly controls your personal information. It may be shared with third parties only in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted technology and payment processing partners to operate the platform. These partners receive information only for the purpose of providing specific services and are contractually bound to comply with our privacy standards.

3.2 Payment Processing

Necessary information is shared with the relevant financial institutions to process transactions via bKash, Nagad, Rocket, and bank transfer. This exchange of information is also governed by those institutions' own privacy policies.

3.3 Legal Obligations

We may be required to disclose information due to a court order, a request from a lawful authority, or applicable legal obligations. In such cases, we provide only the information legally required.

3.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance before any such change takes place.

pklak uses cookies and similar technologies on its website to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and core platform functionality — these cannot be disabled.
• Functional Cookies: Help remember your preferences (language, display settings).
• Analytics Cookies: Used to analyze platform usage patterns and improve the service.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

pklak follows industry-standard security measures to ensure the safety of your personal information.

5.1 Technical Security

• 256-bit SSL/TLS encryption used for all data transmission
• Passwords protected by industry-standard hashing algorithms
• Regular security audits and vulnerability testing conducted
• Unauthorized access detection systems actively maintained

5.2 Administrative Security

• Access to personal information restricted to authorized staff only
• All staff provided with data privacy training
• Data access logs reviewed on a regular basis

5.3 In the Event of a Security Breach

If a security breach occurs and affects your information, we will notify you by email in a timely manner and take the necessary steps.

pklak retains your information only for as long as necessary. The retention period depends on the type of information:

6.1 Account Information

Information is retained while your account is active and for a specified period after account closure to meet legal obligations. Transaction records may be retained for an extended period in accordance with regulatory guidelines from financial institutions.

6.2 Technical Logs

Server logs, security logs, and error reports are generally retained for a limited period and then automatically deleted.

6.3 Marketing Communications

Marketing-related information is deactivated promptly after you unsubscribe and deleted within a reasonable period.

As a pklak platform user, you have the following rights:

7.1 Right to Access

You have the right to know what information we hold about you and to receive a copy. Contact our support team to make this request.

7.2 Right to Rectification

You have the right to request correction of any inaccuracies in your information. Information can be updated in the account profile section or through support.

7.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances. However, information kept for legal obligations or legitimate business purposes may fall outside this right.

7.4 Right to Object to Processing

You may object at any time to the processing of your information for marketing communications. Withdrawing your consent will stop future marketing communications.

7.5 Right to Data Portability

You have the right to request your data in a structured, machine-readable format. Contact [email protected] to make this request.

The pklak platform is strictly for users aged 21 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory during registration
• If a user is found to be under 21, the account will be suspended immediately
• Any information collected from a minor will be deleted promptly
• Upon a parent or guardian's request, any potential information about their child will be verified and deleted

The pklak platform does not contain links to third-party websites and we are not responsible for the privacy policies of any external websites. Our payment partners — bKash, Nagad, Rocket, and banks — operate under their own privacy policies.

You are advised to review the privacy policy of the relevant institution when using these services.

pklak reserves the right to update this Privacy Policy from time to time. For any significant changes:

• An updated version will be published on this page and the "Last Updated" date will change
• A notification will be sent to the registered email for important changes
• Continued use of the platform after changes will be considered as acceptance of the updated Policy

You are advised to visit this page regularly to stay up to date.

If you have any questions, concerns, or requests about this Privacy Policy, our dedicated support team is always ready to help.

Ways to Contact Us

• Email: [email protected]
• Live Chat: Available 24/7 — in both Bengali and English

We are committed to responding to your request as quickly as possible. For data protection requests, mentioning "Privacy Request" as the subject in your email will get you faster service.